- The retail portion of this site has been designed to allow individuals the convenience of obtaining the highest quality products by placing orders online.
- If you are a business looking for the best products to use/sell in your location, you may email us at email@example.com for wholesale ordering information.
- The wholesale portion of this site has been designed to allow businesses the convenience of placing their supply orders online. As a result of this our pricing is based on the assumption that you are a business purchasing products for resale.
- If you are a first time customer we will need a state resale certificate and ST-5 form on file before we can ship your order. Please email your state tax certificate and resale ID number to us at firstname.lastname@example.org. Once we have this we can continue to process your order.
- Once we have set up your wholesale account you will receive a wholesale logon ID which will allow you to enter the wholesale site to review pricing and place orders.
- If you are a business and we do not receive the fax documentation of your state tax certificate and resale ID number within 48 hours of your order being placed, we will charge you sales tax before releasing your order for shipment or delivery.
Order Processing Policy
Your order is usually processed within 24 hours. Some orders may take longer than one day to process, given both internal and external factors. If you are concerned about your order's arriving by a certain date, please email us at email@example.com before you order. Some orders are placed for items that are on backorder. Some items on backorder require the charging of a credit card prior to shipping, in order to "hold" that order for the customer once it comes back into our physical inventory.
- If we shipped your order standard Ground from our warehouse, then you can expect it to arrive no later than five business days beginning with the first business day after your order was shipped. However, that time may vary given FedEx/UPS Ground conditions in your area.
- All Home/Ground shipments may be delivered without signature unless you specify signature delivery.
- In some rare cases, FedEx or UPS may lose or damage a package. If you receive a package that is damaged notify the delivery driver immediately and have him/her notate the damage. Please notify us as soon as this happens.
- If you placed an order for two day express shipment, then you can expect it in two business days, beginning with the first business day after your order was shipped.
You may cancel your order only if you send a cancellation request to firstname.lastname@example.org prior to 1:00 pm the same business day that your order was placed. In the email subject line, please write the words: CANCEL ORDER. To ensure your cancellation has been processed, you will receive and email confirmation.
Returns must be approved by an Brew Casa customer service representative. Please email us at email@example.com to obtain return authorization. We will then help you with the return process.
- All stock merchandise returned is subject to a 15% restocking fee. In addition any shipping or pick up fees are the sole responsibility of the purchaser.
- Approved refunds will be processed within 72 hours of receipt and confirmation that the product is in sellable condition.